Our pick-up policy is very simple! We hold items for 90 days after completion!
- We notify you by automatic email as soon as your item is ready. Keep an eye on your junkmail!
- On pick-up, we ask for your full name and phone number. No receipt needed!
- Yes – you can send a friend/family/assistant to pickup your goods! However, they must also have your phone number and full name.
What Happens after 90 days of storage?
We will happily hold items for up to 90 days after their completion date. You get an automatic email the day your items are completed. Every month, we do call-backs to remind customers to collect items. On the second ‘call-back’ month, we send a personal email informing you of your final pick-up date.
If you’re unable to pick up your item – please let us know! We have alternatives which include releasing your item to a friend or family member, coordinating for a courier pick-up, or mailing out your item (at cost to you).
Items abandoned at Awl Together Leather will be donated after 90 days.
What About Mail-Out Orders?
Orders that have shipping pre-paid, will automatically be packaged and mailed when completed. You will get an email with a tracking code when it leaves. Items are mailed Tuesday – Friday, as our courier is closed on the weekend.
What About Website / Etsy Orders that are Local Pick-up?
Thanks for buying something for us! Web orders are stored under a different system than our in-store repair/custom items, however they are stored the same! Just let the front staff know that you are collecting a website/Etsy order and they will find it in our pick-up area under your last name. Website and Etsy orders fall under the same 90 day collection window.
If you have any questions or concerns, please send us a message, take a peek at our full Terms and Conditions or view our Accessibility Audit.
