Not everyone can leave their items in our shop for our average 2-6 week turnaround time, and we have solutions for that! Our turn-around time is never guaranteed unless a rush fee applies, all estimates are based on current staffing and demand.
Pre-Book Your Repair / Alteration
Pre-books allow you to confirm an order with us, take your item away to continue using, bring it back when we’re ready to do the work (usually in two weeks), and then get it back within an estimated 3-5 business days! Pre-booking your item does not guarantee your pick-up date like a rush fee would.
To schedule a pre-book, bring your item in for a full quote, pay the total due (this confirms your spot), and bring it back the week we are booking for in the same condition it was in for the quote! If you’d like to change your job in the time between the quote and intake, we can adjust accordingly. It’s that simple!
Pre-Book reminders are not sent by our workshop. It’s up to you to bring your item in during the selected time. If this time period is missed, your item will be completed when it is brought in. We tend to follow up on all pre-booked items that have missed their dates at the start of every month.
Cancellation fees for any reason are $15.75 on all orders, including pre-booked goods.
Rush Fees exist for customers who need items returned faster than our usual turnaround time. There are two rush fee options, both calculated as a percentage of your total. These fees pay our staff for the necessary overtime to complete all projects.
A “pick-your-date rush” adds 65% to your ticket’s total and encompasses projects that are typically needed after one week.
A “super rush”adds 150% to your ticket, as we have to stop everything and work overtime to complete the job, usually within the week.
All rush fees are guaranteed to be completed by the selected dates. Some items are not eligible for rush fees depending on the work needed and our workshop’s capacity. All cobbling services requiring glueing have a necessary 24hr waiting time to ensure that the glue has cured properly.