Mail-In Repairs & Alterations

Finding quality leatherwork is getting harder and harder, especially in rural communities. We’re here to help by offering mail-in leather repair, garment alterations, redyes, and shoe repair.

How it Works:

1. You e-mail us with a detailed description of the job, applicable photos, etc and we will send back a quote range (liable to change if upon arrival the job is more complicated).
2. (Optional) We do a virtual fitting for any garment alterations.
3. You mail us your item(s) with your Name, Address, E-mail, Phone Number, required repair or alteration, and requested due date (if applicable) clearly written inside the box.
4. We send you an online invoice for the full amount, including tax and return shipping, collect payment and then do the job!
5. We ship it back to you!

Our Mailing Address Is:

Awl Together Leather INC.

#101 – 1183 Odlum Dr. Vancouver, BC V5L 2P6

US / International Mail-Ins:

These repairs are liable to take a little longer due to customs. Items from the United States may be charged duties. Please label the shipment clearly ‘** TEMPORARY IMPORT FOR REPAIR **’ and ship via UPS for a cheaper brokerage fee. Any item not shipped via UPS and clearly labeled will be subject to a higher brokerage fee, which can become quite costly.

Items that are Not Eligible:
Please DO NOT ship us your:

• Color Re-Dyes: Color Re-dyes can only be appraised in person to guarantee the results. This service is not eligible for mail-ins
• Your couch (seriously, it’s happened)
• Mouldy or incredibly dirty items

Guarantees & Terms:

All our terms and conditions are outlined here. For mail-in repairs, all items are inspected twice before they leave the studio.

If anything was missed (which is an extremely rare occurrence), we ask the customer to ship it to us and we will cover a free repair and return shipping. Alternatively, we may offer to issue a refund of the value of the missed repair. All items are held in the studio until tickets are fully paid.

Have any questions? Give us a shout at info@awltogetherleather.ca!